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FAQS

How Does The Lengbox Subscription Work?

What's inside my Lengbox?

Every month you will receive 5-9 full and trial size Korean skincare, beauty, hair, body of makeup products - you'll never get the same thing twice!

What date will I be billed for my monthly subscriptions?

After the first payment, you will be automatically billed on the 1st of every month.

Can I skip a month on my subscription?

Can I skip a month?

Yes you can! If you want to take a break, you can simply log into your account and 'skip' that months box. You will be billed again the following month, unless you skip again.

Can I buy a bi-monthly/ 2-monthly Lengbox subscription?

Absolutely! All you need to do is choose your preference in the drop down section on the Lengbox Monthly K-beauty Subscription Box product page.


Shipping

Where do you ship?

We ship both locally (UK) and worldwide. See full list of shipping countries and pricing.

What are your shipping times?

  • UK orders take 2-5 business days to be delivered to you.
  • International orders take 3-12 business days to be delivered via Royal Mail, Hermes and DHL.
  • Next day UK delivery is available. Orders must be placed by 8am to be dispatched by the next working day.
  • Shipping time might vary depending on location, shipment method and other factors.

What is your shipping cost?

  • Orders over £45 will have free delivery .
  • Orders over £160 will have free next day delivery .
  • UK Standard delivery cost £3.99
  • UK Next day delivery cost £9.99
  • Orders under £45 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

When will my monthly Lengbox subscription box order be dispatched?

If this is your first Lengbox subscription box order, you can expect to receive your first months box within 2-5 working days (UK), (3-12 working days everywhere else).

After the first month, you will get your boxes towards the end of every month.

Where Is My Order?

How can I track my order?

Once your order has been packed and dispatched you will receive an email from info@lengbox.com with the tracking number. If you haven't received this email, please check your junk mail as it tends to find its way in there!

When will my monthly Lengbox subscription order be dispatched?

If this is your first Lengbox subscription box order, you can expect to receive your first months box within 2-5 working days (UK), (3-12 working days everywhere else).

After the first month, you will get your boxes towards the end of every month.

My order is showing as fulfilled but I haven't received my order?

Since your package is marked as delivered, there are a few things you should do first:

1. Contact your local post office and obtain time and place the package was delivered to. You can also request the GPS coordinates as to where it was delivered as each tracking number automatically generates a GPS coordinate. This will tell you if it was mis-delivered.

2. Sometimes, a postal carrier will place a package in a safer location if the weather isn't great. Check in areas that might not typically have deliveries - under a window, in your garage (if applicable), inside another safe area in your garden/ near your home etc. If you're able to, ask your mail carrier if you can catch them. 

3. On the rare occasions, packages are marked as delivered before they are actually delivered. Sometimes they will show up within 48 hours of being marked.

4. If none of the above help, it is recommended that you contact your local police department and file a missing mail report. Federal mail theft is a serious crime that shouldn't be taken lightly.

5. If you still cannot locate your package, please email info@lengbox.com

Manage My Account

How Do I Cancel My Subscription?

You can easily manage your own subscription and cancel your subscription anytime by logging into your account, clicking 'manage my subscriptions', you will then be given the option to skip, amend or cancel your subscription. Once you have selected cancel, you will no longer be billed going forward and no longer receive any Lengboxes.

If I have cancelled my subscription, can I re-subsribe?

Yes certainly! If you have changed your mind, you can log in and re-start your subscription at anytime. You're able to manage your account yourself by logging in. You can also start as a brand new customer.

Next Day Delivery

Can I Get Next Day Delivery?

Yes! You can get free Next Day Delivery if you spend over £165. Otherwise you can select the 'Next Day Delivery' option at the checkout for £9.99.

What is the cut off time for getting Next Day Delivery?

Simply place your order before 8am, select Next Day Delivery at the shipping checkout, and you will be guaranteed Next Day Delivery.

Rewards

How do I collect rewards?

Glad you asked! You can collect free Lengbox points and use them towards your next Lengbox shop! Read more here to find out how to collect Lengbox Points.