How can we help you?

Every month you will receive 5-9 of the best full and trial size Korean skincare, beauty, hair, body of makeup products - you'll never get the same thing twice! 

After the first payment, you will be automatically billed on the 1st of every month. You can skip or cancel at any time.

We offer boxes monthly so you can treat yourself to a monthly pamper session, but it's up to you how often you'd like a delivery. 

You can get your Lengbox every other month, every 2 or even 3 months, it's totally flexible! If you want to take a break, you can simply log into your account and 'skip' that months box. You will be billed again the following month, unless you skip again.

All you need to do is choose your preference in the drop down section on the Lengbox Monthly K-beauty Subscription Box product page.

It's no problem if you're out! When you sign up, you can add a message to let us know where we can leave your parcel.

We ship both locally (UK) and worldwide. See full list of shipping countries and pricing.

• UK orders take 2-5 business days to be delivered to you.
• International orders take 3-12 business days to be delivered via Royal Mail, Hermes and DHL.
• Next day UK delivery is available. Orders must be placed by 8am to be dispatched by the next working day.
• Shipping time might vary depending on location, shipment method and other factors.

• Orders over £45 will have free delivery .
• Orders over £160 will have free next day delivery .
• UK Standard delivery cost £3.99
• UK Next day delivery cost £9.99
• Orders under £45 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

If this is your first Lengbox subscription box order, you can expect to receive your first months box within 2-5 working days (UK), (3-12 working days everywhere else).

After the first month, you will get your boxes towards the end of every month.

Once your order has been packed and dispatched you will receive an email from info@lengbox.com with the tracking number. If you haven't received this email, please check your junk mail as it tends to find its way in there!

If this is your first Lengbox subscription box order, you can expect to receive your first months box within 2-5 working days (UK), (3-12 working days everywhere else).

After the first month, you will get your boxes towards the end of every month.

Since your package is marked as delivered, there are a few things you should do first:

1. Contact your local post office and obtain time and place the package was delivered to. You can also request the GPS coordinates as to where it was delivered as each tracking number automatically generates a GPS coordinate. This will tell you if it was mis-delivered.

2. Sometimes, a postal carrier will place a package in a safer location if the weather isn't great. Check in areas that might not typically have deliveries - under a window, in your garage (if applicable), inside another safe area in your garden/ near your home etc. If you're able to, ask your mail carrier if you can catch them. 

3. On the rare occasions, packages are marked as delivered before they are actually delivered. Sometimes they will show up within 48 hours of being marked.

4. If none of the above help, it is recommended that you contact your local police department and file a missing mail report. Federal mail theft is a serious crime that shouldn't be taken lightly.

5. If you still cannot locate your package, please email info@lengbox.com

You can easily manage your own subscription and cancel your subscription anytime by logging into your account, clicking 'manage my subscriptions', you will then be given the option to skip, amend or cancel your subscription. Once you have selected cancel, you will no longer be billed going forward and no longer receive any Lengboxes.

Yes certainly! If you have changed your mind, you can log in and re-start your subscription at anytime. You're able to manage your account yourself by logging in. You can also start as a brand new customer.

To change your subscription shipping address, all you need to do is:

1) Log into your account on: https://www.lengbox.com/account

2) Select  'view address', then 'edit' and press 'update address'.

3) Finally, you must also email info@lengbox.com with your new address. Please dd 'Change address' to the subject title.

Please note that if your box has already been dispatched, the address will be updated for the next upcoming months Lengbox.

Can I skip a month?

Yes you can! If you want to take a break, you can simply log into your account and 'skip' that months box. You will be billed again the following month, unless you skip again.

After the first payment, you will be automatically billed on the 1st of every month.